Operations¶
Day-two material: procedures for planned work, and diagnosis for when something is wrong.
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Step-by-step procedures for planned operations — upgrades, restores, scaling, rotation.
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Symptom-first diagnosis for the failures you are most likely to hit.
What GRN operates, and what you operate¶
| GRN operates | You operate |
|---|---|
| Control plane availability and upgrades | Your workloads and their configuration |
| Node patching and lifecycle | Your application's health definition |
| Storage, network and backup plumbing | What you back up, and testing your restores |
| Platform monitoring stack | Your application's instrumentation and alerts |
| Physical infrastructure and zones | Your workload's zone spread and disruption budgets |
Getting help¶
- Documentation issue — open a merge request
- Platform issue — contact support through the console
- Something urgent — use the escalation path in your agreement
Scaffold status
Support tiers, response targets and the escalation path will be documented here once confirmed.